Chris Ross Harris

Case Study

EVS Solutions

Clarified product narrative and aligned stakeholders; improved leadership clarity and accelerated production of high-quality materials.

EVS Solutions
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Context / Problem / Role / Approach / Outcome

Context

EVS Solutions delivers enterprise solutions with strong technical capability. Product, sales, and stakeholder materials were produced in silos with no shared narrative.

Problem

Complex solutions weren’t translating into clear, consistent stories. Leaders had to piece together positioning from fragmented decks and sites. Downstream production was slow and inconsistent because there was no single narrative model or reusable structure.

Your Role

  • Led digital direction and brand systems
  • Designed the UX framework and executive communication structures (briefs, decision logic)
  • Built modular content architecture and reusable briefing templates
  • Collaborated with product and leadership teams on message hierarchy and rollout

Approach

I reframed the engagement as a communication operating system. I defined core message architecture for capabilities, outcomes, and differentiation so positioning could stay consistent across conversations. Executive materials got reusable decision-brief structures. The digital experience was modular so narrative continuity held from high-level value story to detailed solution. Content and design modules reduced rebuild cycles.

Outcome

Leadership clarity improved; communication friction decreased. Production of high-quality materials accelerated, and consistency between strategic intent and execution strengthened across teams.

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