Chris Ross Harris

Case Study

Work Labs

Built a connected operating ecosystem across marketing site, ecommerce, strategy platform, and back-office product demos to accelerate execution and improve decision quality.

Work Labs
Hero frame

Context / Direction / System / Deliverables / Impact

Context

WORK Labs needed a clearer digital expression of its execution model while still supporting adjacent initiatives in commerce, strategy, and internal tooling.

Direction

I positioned the work as a connected system, not a set of standalone sites.

The objective was to create shared structure across properties while preserving each offer’s role inside the ecosystem.

System

I led architecture and implementation across four linked experiences while defining the shared operating layer used across all builds.

Linked Experiences

  • WORK Labs Execution Arm - Positioning site for services, process, team model, portfolio pathways, and program tracks.
  • WORK Brands - Ecommerce-facing brand platform with product storytelling and conversion structure.
  • WORK Prism - Strategic evaluation interface with protocol/engine framing and signal-led narrative.
  • Backoffice Feltron Demo - Product concept for operational visibility, automation workflows, and executive telemetry.

Standardized Across Builds

  • page rhythm, decision hierarchy, and CTA logic
  • reusable interaction patterns and data-card modules
  • language frameworks for process, capability, and outcome narratives
  • production conventions that reduced rework between strategy, design, and development

Impact

The result was a clearer operating story for leadership and clients: one system expressed across multiple surfaces.

This improved continuity across initiatives, accelerated iteration cycles, and created a stronger foundation for future launches.

Credits

Role: Director of Digital & Brand Experiences.

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